FAQ
Frequently asked questions.
Short answers, no promises we can't measure. Anything missing? Write to pilot@towerhq.eu.
What does Tower actually do?
Tower sends AI agents to browse your store the way your personas would — search, filters, product pages, checkout, translations. Every defect they hit is named, screenshotted and written up as a ticket-ready finding, before a real customer bounces on it.
Do I need to install or integrate anything?
No. Tower reads your store in production the same way your customers do — public pages only. No snippet, no access, no deploy, no ticket to your infra team. Your first audit can run tonight.
What does an audit cost?
Your first audit is free — no contract, no integration. Our measured average cost for a full audit is about $1.52, so we can afford to prove the value before you pay anything.
What do I get after a run?
A set of findings, split into Broken vs Decisions. Each one comes with its screenshot and byte-exact quotes from the page — what serves as proof is never generated by a model. Findings can promote to user stories with acceptance criteria and ship straight to Linear.
How do I know the findings are real?
You judge every finding yourself — actionable, false, or noise, one keystroke each. In our published pilot, 11 out of 11 findings were judged true by the store's owner. We publish our misses too: that's the point.
Which stores and languages are supported?
Any storefront reachable on public pages, at the scale of your SKUs: thousands of products, multiple markets and locales, external supplier feeds. Agents switch language like a real shopper, so a French title on your English store never survives a run.
Is my data safe?
Tower is EU-hosted and reads public pages only — it never touches your admin, customer data or order data. Workspaces are RLS-isolated, and audit machines are ephemeral: destroyed after every run.
How do I get started?
Ask for your free audit on the Try Tower page. You get the findings with their captures, you judge them, and only if the rate holds do we talk about scheduled audits.